Privacy Policy
How we collect, use, and protect your personal information
Last updated: September 2024
Emerald Crater ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website emerald-crater.autos or use our services.
Information We Collect
Personal Information You Provide
When you interact with our services, you may provide us with:
- Name and contact details (email address, postal address)
- Booking preferences and travel requirements
- Dietary restrictions and accessibility needs
- Payment information (processed securely by third-party providers)
- Communications you send to us
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and approximate location
- Pages visited and time spent on site
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Process and manage your booking enquiries
- Communicate with you about your travel arrangements
- Provide customer support and respond to enquiries
- Share necessary details with accommodation providers and tour operators
- Improve our website and services
- Send promotional communications (with your consent)
- Comply with legal obligations
Information Sharing
We may share your personal information with:
- Partner accommodation providers and tour operators to fulfil your booking
- Transfer service providers for airport pickups and transport
- Payment processors to handle transactions securely
- Service providers who assist with website operation and analytics
- Legal authorities when required by law
We do not sell your personal information to third parties for marketing purposes.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Booking records are retained for seven years for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
International Transfers
Your information may be transferred to and processed in countries other than Australia when we share data with partner operators or service providers. We ensure appropriate safeguards are in place for such transfers.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Emerald Crater
42 Greenway Terrace
Byron Bay, NSW 2481
Australia
Email: [email protected]